Refund policy

Returns and refunds

To request a return or report a problem with your order, email info@ukdirect.online with your order number and details of the item.

Change-of-mind cancellations

You can notify us that you wish to cancel within 14 days of receiving your goods. After notifying us, you have a further 14 days to return them.

Please contact us before sending anything back. Items are dispatched by our suppliers, so we will provide the appropriate return address and instructions. Do not send returns to our business address unless instructed.

You are responsible for change-of-mind return costs. For furniture and other bulky items, contact us for return arrangements and a cost estimate before ordering.

You may inspect goods as you would in a shop. Please package returns securely. A deduction may apply for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Faulty, damaged or incorrect items

Contact us promptly if your item arrives damaged, faulty or incorrect. Include photographs where possible to help us resolve the issue. We will cover reasonable return costs for goods confirmed as faulty, damaged or not as described. Your statutory rights are unaffected.

Refunds

For eligible cancellations, refunds will include the standard outbound delivery charge, where applicable. Any additional amount paid for an upgraded delivery service is not refundable.

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Your payment provider may take additional time to display the refund.

Any applicable statutory exceptions to cancellation rights will be explained before purchase.