Refund policy

Terms of Service
1. General Information
This website is operated by Ukdirect.online . By visiting our site and purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site.
2. Order Fulfilment
We operate using a dropshipping model, sourcing products exclusively from UK-based suppliers. When you place an order, the items are dispatched directly from our partners' UK warehouses to your address. We are responsible for the safe delivery of your goods, but please note that we do not hold the physical inventory ourselves.
3. Pricing and Availability
Prices for our products are subject to change without notice. In the event that a product becomes unavailable with our supplier after an order is placed, we will notify you promptly and issue a full immediate refund.
4. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom, strictly adhering to the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Refund Policy
1. The 14-Day Cooling-Off Period
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must notify us in writing at [Your Email Address] within this 14-day window.  
2. Returning the Item
After notifying us of your cancellation, you have a further 14 days to return the item to the address we provide. Because our items ship directly from suppliers, we will provide you with the correct UK return facility address via email.  
 Goods must be returned unused, in their original condition, and safely packaged.
 You are responsible for paying the return postage costs for a change-of-mind return. We highly recommend using a tracked shipping service and retaining your proof of postage.  
3. Refund Processing
Once the returned item is received and inspected, we will notify you of your refund status. Approved refunds are processed within 14 days of us receiving the goods back, or within 14 days of you providing valid proof of return postage (whichever is earlier). Funds will be applied to your original payment method.  
4. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, if your item is faulty, damaged, or not as described, you have the right to a full refund if you notify us within 30 days of receiving the item. In these cases, we will cover the return postage costs or provide a pre-paid return label.
5. Non-Returnable Items
Certain goods are exempt from the 14-day return rule. This includes personalized/custom-made items, perishable goods, and sealed items (such as cosmetics or health products) that have been unsealed after delivery for hygiene reasons.